Offshore support

About Offshore support

The Aquarium excels in rapidly establishing an offshore support facility, typically within 4-6 weeks, in the Philippines. Our state-of-the-art offices offer modern spaces with video conferencing-equipped boardrooms, meeting rooms, and training rooms. With a 24x7 ITIL service desk and network operations centre, we ensure reliable support. Our facilities boast robust infrastructure, including three backhaul independent fibre internet connections, high availability core infrastructure, managed Windows domain, and centrally managed antivirus solution.

Additionally, our comprehensive service includes onsite HR management, legal employment, induction and orientation of staff, HR reporting, productivity monitoring, attendance reporting, and termination of non-performing staff, if needed. With an impressive low attrition rate of only 4.8% per annum, we prioritise employee well-being and ensure a stable and dedicated workforce.

What you will get

Office facilities
  • Shared boardrooms, meeting rooms, and training rooms equipped with video conferencing facilities.
  • Desks and office chairs provided.
  • Access to pantry (e.g., coffee and purified drinking water).
  • Charges include rent, rates, service charges, and equipment maintenance.
Team equipment
  • Each team member provided with a Windows 10 Desktop PC.
  • Standard specification: 22" LCD screen, 240GB SSD for operating system and storage, 8GB SDRAM memory, and noise-canceling headset.
  • Flexibility to customize hardware and software setup according to specific requirements.
HR support and services
  • Full-time onsite HR manager available.
  • Assistance and access to onsite HR support.
  • Legal employment of staff.
  • Induction and orientation of new staff.
  • Reporting and oversight of HR-related matters.
  • Observation, monitoring, and productivity/performance tracking.
  • Well-being support and attendance reporting.
  • Processing of company identification cards.
  • Termination of non-performing staff when necessary.
Employee benefits and retention
  • Employee retention programs in place.
  • Access to newly equipped 24/7 employee gyms in central sites.
  • Employment of experienced talent seeking long-term career opportunities with leading international companies.
  • Fulfilled and engaged employees resulting in an industry-leading low voluntary attrition rate of 4.8% per annum.

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